FAQ
OpenDog FAQ for mobile groomers.
Quick answers about setup, routes, records, request pages, payments, support, imports, and messaging boundaries in OpenDog.
Mobile grooming software FAQ
OpenDog is built for groomers who need one organized place for the day: route, schedule, pet notes, request review, invoice context, client messages, and rebooking.
FAQ
Common questions from grooming businesses.
Setup
What is OpenDog?
OpenDog is mobile grooming business software for scheduling, route context, customer and pet records, request review, invoices, payment status, messages, reports, and rebooking.
Who is OpenDog for?
OpenDog is built first for solo mobile groomers, house-call groomers, and small mobile grooming teams that need a cleaner operating workflow.
Can a multi-van team use OpenDog?
Yes. Small teams can use OpenDog to keep groomer assignments, van context, customer records, pet notes, requests, invoices, and follow-up easier to coordinate.
Can OpenDog help with setup?
Yes. Self-serve setup helps review services, service area, customer and pet records, request pages, payment workflow, import questions, and launch readiness.
Scheduling and routes
Does OpenDog support mobile grooming routes?
Yes. OpenDog is built around the mobile grooming day, including appointment timing, addresses, service areas, route fit, daily status, and follow-up.
Can I manage recurring clients?
Yes. OpenDog keeps recurring appointment and rebooking context organized so loyal clients are easier to keep on schedule.
Clients and pets
Can I store pet notes?
Yes. OpenDog stores pet profiles, grooming notes, behavior notes, service history, photos, and owner preferences.
Can one client have multiple pets?
Yes. Multi-pet households are part of normal grooming operations in OpenDog.
Website and requests
Can OpenDog help me create a hosted request page?
Yes. OpenDog can support hosted website and request-page workflows so clients have a professional place to start without forcing every request straight onto the calendar.
Can clients request appointments online?
Yes. OpenDog helps organize appointment requests around your service area, intake questions, policies, and route review.
Payments
Can OpenDog help with payments?
OpenDog keeps deposits, balances, tips, payment links, receipts, and payment status connected to the appointment workflow with your setup by the configured payment path.
Does OpenDog handle payment-provider account issues?
OpenDog can explain the software workflow and supported setup path. Provider-specific accounts, payouts, processing decisions, and disputes stay with the payment provider.
Support, import, and messaging
What does support cover?
Support can help with setup guidance, workflow questions, import planning, service setup, request-page setup, payment workflow questions, and launch-readiness review.
Can OpenDog import my data?
OpenDog can review spreadsheets, CSV files, and exported data as part of setup. Import depends on the source data quality, structure, duplicates, and cleanup needs.
Can OpenDog send reminders and client messages?
OpenDog keeps client communication tied to the appointment workflow. Message availability, numbers, templates, and delivery details depend on the configured setup.
Switching
Can I switch from paper, texts, or a calendar?
Yes. OpenDog is designed for groomers moving from scattered tools into one organized system.
Can I switch from another grooming software?
Yes. A careful switch starts by reviewing current records, services, pricing, appointments, request flow, payment workflow, and the first live week.
Still have questions? Start with setup.
The easiest way to understand OpenDog is to review it around your real route, records, services, request flow, and payment workflow.