FAQ
OpenDog FAQ for mobile groomers.
Quick answers about scheduling, routes, client messages, pet records, payments, booking, setup, and rebooking in OpenDog.
Mobile grooming software FAQ
OpenDog is built for groomers who need one place for the day: route, schedule, pet notes, messages, payments, and rebooking.
FAQ
Common questions from grooming businesses.
Setup
What is OpenDog?
OpenDog is grooming business software built first for mobile dog groomers. It helps manage scheduling, routes, client communication, pet records, payments, booking tools, reports, and rebooking.
Who is OpenDog for?
OpenDog is for solo mobile groomers, mobile grooming teams, house-call groomers, salons, and small grooming businesses that want a cleaner operating system.
Can OpenDog help me set up my business?
Yes. OpenDog is designed around assisted setup so groomers do not have to start from a blank account.
Scheduling and routes
Does OpenDog support mobile grooming routes?
Yes. OpenDog is built around the mobile grooming day, including appointment timing, addresses, service areas, route flow, and daily status.
Can I manage recurring clients?
OpenDog keeps recurring appointment and rebooking workflows organized so groomers can keep loyal clients on schedule.
Clients and pets
Can I store pet notes?
Yes. OpenDog stores pet profiles, grooming notes, behavior notes, service history, photos, and owner preferences.
Can one client have multiple pets?
Yes. Multi-pet households are part of normal grooming operations in OpenDog.
Messaging
Can OpenDog send reminders?
Yes. OpenDog keeps appointment confirmations, reminders, ETAs, payment messages, and rebooking follow-ups organized.
Can I send an on-my-way text?
Yes. On-my-way and ETA communication are part of the mobile grooming workflow.
Payments
Can OpenDog help with payments?
OpenDog keeps deposits, balances, tips, payment links, receipts, and payment status connected to the appointment workflow.
Is OpenDog SaaS billing the same as customer payment processing?
No. OpenDog software subscription billing for grooming businesses is separate from groomer-customer payment processing.
Website and booking
Can OpenDog help me create a website?
Yes. OpenDog includes website and booking-page tools for grooming businesses.
Can clients request appointments online?
Yes. OpenDog helps organize booking requests or online booking around your business settings.
Switching
Can I switch from paper, texts, or a calendar?
Yes. OpenDog is designed for groomers moving from scattered tools into one organized system.
Can I switch from another grooming software?
Yes. OpenDog supports a careful setup and migration process for existing grooming businesses.
Still have questions? Start with setup.
The easiest way to understand OpenDog is to begin setup around your real grooming business.
Start Assisted Setup