Privacy Policy

What OpenDog is

OpenDog provides software for mobile pet-grooming operations. Grooming businesses use it to manage business setup, staff access, customer and pet records, appointments, service areas, routes, invoices, customer portals, and related website or support workflows. A grooming business decides what customer and pet information it enters and how it uses that information in its own services.

Information we collect

The information depends on which features are used and what a grooming business chooses to enter.

• Account, owner, business, billing contact, and subscription details.
• Staff and user identity, role, login, session, device, and security information.
• Shop-entered customer, pet, appointment, invoice, service, service-area, care-note, and visit-history information.
• Support, contact, assisted-setup, and demonstration requests and related correspondence.
• Payment or subscription status when an enabled payment processor is used; OpenDog does not need shops to place raw card numbers in ordinary OpenDog records.
• Shop website, media, domain, request-form, and public-site content.
• Addresses and stored location coordinates used for service-area and route workflows.
• Cookies and similar data used for sessions, security, preferences, analytics, and marketing attribution where those tools are active.

How we use information

We use information to provide and operate OpenDog, authenticate users, protect accounts, support portal setup, organize scheduling and dispatch, display eligible browser maps, manage records and invoices, provide support, improve reliability and usability, administer billing when enabled, enforce agreements, and meet legal or security obligations. We do not use shop customer records to make unrelated public claims.

Service providers and other recipients

OpenDog may use providers for hosting and infrastructure; security, logging, analytics, and support; Brevo email delivery when configured; SMS delivery only when enabled and approved; Stripe payment or subscription processing only when enabled; Google Maps browser display and controlled address or route workflows; domain services; and other functions needed to provide the service. Those providers receive information needed for their operational task and operate under their own terms and privacy commitments. We may also disclose information when required by law, to protect users or the service, in a business transaction, or with the relevant account holder’s direction or consent. OpenDog does not sell personal information to advertisers.

Grooming businesses and customer information

A grooming business is responsible for having a lawful reason to enter information, giving required notices, obtaining required communication or other consents, honoring opt-outs, keeping records reasonably accurate, and using information lawfully. If a grooming business entered your information, contact that business first about its grooming records, appointments, messages, or invoices. The business controls its customer relationship and may have its own privacy notice. OpenDog supports the business as its software provider and responds to appropriate account-holder instructions and legal requests.

Customer portals

When a grooming business enables customer portal access, an authorized customer may view information the shop chooses to share, such as pets, appointments, invoices, balances, and visit history. Portal access is protected by account and tenant boundaries, but customers should protect their credentials and contact the shop if shared information is incorrect.

Cookies

OpenDog uses essential session cookies for sign-in, security, and required application behavior. Public pages may also use a marketing or acquisition cookie to connect visits with campaign and assisted-setup activity. Browser settings can limit nonessential cookies, but blocking essential session cookies can prevent signed-in features from working.

Retention

We retain information for as long as reasonably needed to provide the service, maintain account and transaction history, protect security, resolve disputes, meet contractual or legal requirements, and support legitimate business operations. Retention varies by data type and account status. Deletion may take time to move through backups and security logs.

Security

We use administrative, technical, and organizational safeguards intended to protect information, including access controls, session protections, tenant boundaries, and controlled provider integrations. No internet service can promise absolute security. Account holders are responsible for using strong credentials, assigning appropriate roles, and promptly reporting suspected misuse.

Your choices and rights

You may update account information through available settings or contact OpenDog. California residents and people elsewhere in the United States may use /contact to ask about access, correction, deletion, or a copy of personal information, subject to the rights and exceptions that apply where they live. Other locations may provide additional rights such as restriction or objection. We may need to verify the request and may retain information where law or legitimate security, billing, backup, and recordkeeping needs allow. For shop-entered customer information, contact the grooming business first.

Children

OpenDog is a business operations service and is not directed to children under 13. Grooming businesses should not enter a child’s personal information unless they have a lawful and appropriate reason to do so.

Changes and contact

We may update this policy as OpenDog, its providers, or legal requirements change. We will post the updated effective date and provide additional notice when appropriate. Questions or privacy requests can be sent through the OpenDog contact page at /contact.