Grooming client management software that remembers the dog, not just the appointment.

Customer profiles keep the household clear.

A mobile grooming customer record needs more than a name and phone number. OpenDog keeps contact details, address context, service area fit, communication history, booking expectations, and multi-pet household context together.

• Customer contact and address details stay near the schedule.
• Multi-pet households can be reviewed without guessing which dog needs what.
• Customer notes help explain access, parking, payment, and communication preferences.

Pet profiles keep the groomer prepared.

Each pet can carry its own service history, coat notes, health or safety cautions, behavior details, photos, owner preferences, price context, and instructions for the next groom.

• Coat, behavior, health, and preference notes stay pet-specific.
• Photos and visit history help compare what changed.
• The next appointment starts from the last useful context.

Appointment history connects records to the day.

A record is only useful if it helps during scheduling and service. OpenDog connects customers and pets to appointments, invoices, receipts, messages, follow-up, and rebooking so history can inform real decisions.

• Review prior services before scheduling the next one.
• Keep payment and invoice context close to appointment history.
• Use notes to reduce repeated questions.

Cleaner handoffs for teams and future hires.

When a business adds another groomer, missed details become more expensive. Shared records help reduce inconsistent pricing, repeated intake questions, awkward handoffs, and preventable surprises at the door.

• Assigned groomers can see the same pet context.
• Owner review is easier when notes are structured.
• Field details do not live only in one person memory.

Duplicate cleanup and transfer conversations belong in setup.

If a groomer is switching from another tool or spreadsheets, OpenDog support can review customers, pets, notes, services, and duplicated records before the first clean setup. This is an assisted review path, not a promise of automatic cleanup for every source.

• Review duplicate customer or pet names.
• Clarify old notes before relying on them.
• Bring import questions to assisted setup.

Screenshot needs for records

This page has a relevant pet-record visual now, but it still needs real product screenshots showing customer profile, pet profile, appointment history, multi-pet household, and invoice context.