Client reminders
Client reminders that help the grooming day feel calmer.
Send transactional appointment messages through configured email or consent-based SMS, keep them tied to the dog and visit, and use on-my-way updates without promising automatic ETA calculation.
- Email and consent-based SMS reminders
- Message previews before sending
- Consent-based on-my-way updates
Fewer interruptions before the stop.
Confirmation and reminder emails can carry the date, time, pet, service, and simple prep notes, so clients have the basics before you are driving.
- Confirm the appointment after it is accepted.
- Remind clients before the visit.
- Keep changes easy to answer by email.
The right message stays with the right dog.
OpenDog keeps message previews and history connected to the customer, pet, and appointment, so important details are not buried in your personal texts.
- See the customer, pet, and visit together.
- Preview the exact note before sending.
- Keep follow-up close to the appointment.
Transactional texting with clear boundaries.
Consent-based two-way SMS reminders and on-my-way updates are available when the shop is configured. Automatic ETA calculation and marketing SMS are not included.
- Transactional email and SMS use eligible configured channels.
- SMS consent is phone-specific and required before transactional texts.
- No text is sent unless the shop, customer, and provider checks all pass.
Payment and rebooking notes stay easier to find.
When your payment setup is ready, invoices, secure card-payment links, receipts, and deposit notes can stay near the appointment. Rebooking follow-up can stay with the same client and pet history.
- Keep money questions next to the visit.
- Use clear policy and prep notes.
- Bring good clients back with less guessing.
FAQ
Common questions from grooming businesses.
What reminders are live today?
Appointment confirmation and reminder emails are available now when email sending is set up for the account and the customer can receive email.
Are SMS reminders or on-my-way texts available?
Yes, for approved transactional workflows when the shop is configured and the customer has phone-specific consent. Two-way replies and STOP/START handling are supported. Automatic ETA calculation and marketing SMS are not included.
Can I preview a message before it goes out?
Yes. The messaging screen shows the selected customer, channel, template, appointment, send checks, and exact message preview before a send.
Can clients reply?
Yes. Appointment emails can invite replies by email, and configured transactional SMS supports inbound replies with tenant/customer/source association and STOP/START handling.
Can OpenDog send payment links or deposit notes?
Secure card payments, payment links, receipts, and deposits use Stripe after payment setup is ready. They are separate from the SMS launch.
Does this replace every client text?
No. OpenDog supports transactional appointment email and consent-based SMS with communication history. It is not an unrestricted chat or marketing-message center.
Send clearer transactional appointment messages.
Start a trial and see how eligible email and consent-based SMS reminders, pet details, invoices, and rebooking can stay closer to the grooming day you already run.