Terms of Service

Agreement and eligibility

By creating an account, accepting an order or plan, or using OpenDog, you agree to these terms. You must be at least 18 and authorized to act for the business you register. If you do not agree, do not use the service.

The OpenDog service

OpenDog provides tools for grooming-business setup, customer and pet records, appointment requests, scheduling, dispatch, service areas, route review, invoices, customer portals, staff access, websites, and related operations. Features depend on plan, configuration, provider readiness, permissions, and account status. OpenDog may improve or change features while working to preserve the core service.

Trials, subscriptions, and billing

Trial length, plan price, renewal timing, taxes, usage charges, and cancellation terms are those shown during signup, checkout, an order form, or account review. Features may vary or remain gated based on trial or paid status, plan, account status, configuration, provider readiness, payment setup, permissions, or required review. Paid service begins only through an enabled and approved billing path. Unless stated otherwise at purchase, subscriptions renew until canceled. Cancel before the next renewal to avoid a future renewal charge; fees already incurred remain due except where law or the applicable purchase terms require otherwise. The business is responsible for applicable fees and taxes and for handling its customer refunds, disputes, and chargebacks under its policies, processor terms, and applicable law.

Business and user responsibilities

The grooming business is responsible for its services, staff permissions, customer relationships, prices, schedules, route decisions, pet care, records, notices, consents, taxes, and compliance with laws that apply to it. Users must keep credentials secure, provide accurate account information, review generated or imported content, and use only information they are authorized to handle. OpenDog is operational software, not veterinary, legal, tax, accounting, or employment advice.

Customer-facing features

A grooming business may offer request forms, portals, invoices, hosted pages, or other customer-facing tools through OpenDog. The grooming business—not OpenDog—is the provider of grooming services and decides whether to accept a request, confirm an appointment, issue a policy, or perform work. End customers must also follow the grooming business’s applicable terms and policies.

Messaging and delivery

Transactional email works only when configured. SMS is disabled or planned until the relevant delivery path is approved and enabled. OpenDog does not guarantee delivery, timing, inbox placement, or carrier acceptance. The business is responsible for lawful consent, content, timing, identification, opt-outs, suppression requests, and applicable communication laws.

Payments

Payment features require approved processor setup and explicit action; processor terms also apply. The business is responsible for its prices, fees, taxes, refunds, customer disputes, and chargebacks, and must not represent an unconfigured payment method as available. OpenDog does not guarantee processor approval, settlement timing, payment success, or recovery of a balance.

Maps and routes

Maps, stored addresses and coordinates, route estimates, and optimization suggestions require review and do not guarantee accuracy, safety, arrival time, legality, or the best route. Drivers and grooming businesses must verify addresses, road conditions, vehicle limits, route order, and safe and lawful travel before acting on a suggestion.

Websites and domains

Website builder, preview, publication, and domain tools remain subject to review, account, payment, setup, DNS, provider, and domain-readiness gates; content does not become public merely because a draft exists. OpenDog does not guarantee domain availability or ownership, DNS or provider approval, search ranking, advertising results, traffic, leads, bookings, or any business outcome.

Acceptable use

You may not use OpenDog to break the law, harm people or animals, infringe rights, send unlawful or unwanted messages, upload malicious code, probe or bypass security, access another tenant’s information, disrupt the service, misrepresent identity or authority, or resell or reverse engineer the service except where law expressly permits.

Business content and OpenDog rights

The business retains its rights in content and records it provides. It grants OpenDog permission to host, process, copy, transmit, and display that content only as needed to provide, secure, support, and improve the service and meet legal obligations. OpenDog and its licensors retain rights in the software, designs, documentation, and branding. Feedback may be used without an obligation to compensate the person providing it.

Third-party services

Some features rely on third-party services such as hosting, maps, communications, payments, analytics, or domains. Their terms may apply, availability can change, and OpenDog is not responsible for a third party’s independent acts or services. We may suspend an integration that is unsafe, unavailable, or not properly configured.

Suspension and termination

You may stop using OpenDog and cancel as allowed by the applicable plan or order. OpenDog may limit or suspend access for nonpayment, security risk, unlawful use, material breach, provider restrictions, or conduct that threatens users or the service. We will use reasonable efforts to give notice and an opportunity to address the issue when circumstances permit. After termination, access may end and information will be handled under the Privacy Policy and applicable retention obligations.

Service conditions and disclaimers

OpenDog is provided on an “as is” and “as available” basis to the extent permitted by law. We do not promise uninterrupted or error-free operation, revenue, leads, bookings, regulatory compliance, message delivery, payment or collection results, route accuracy or safety, domain availability, website ranking, advertising performance, or another site or business outcome. Nothing in these terms excludes warranties or rights that cannot lawfully be excluded.

Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, or data, arising from the service. OpenDog’s aggregate liability arising from the service will not exceed the fees the business paid OpenDog for the service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot lawfully be limited.

Changes, disputes, and contact

We may update these terms as the service or law changes and will post the effective date, with additional notice when appropriate. Continued use after an update takes effect means acceptance where permitted by law. Before filing a formal claim, contact OpenDog through /contact so the parties can try to resolve the issue. Any governing-law or venue terms stated in an applicable signed order form control; otherwise applicable law determines those questions.